Not bad, the process is simple.

The service was okay, but I had to wait 10 minutes for my turn.

It's very convenient to take the free airport shuttle bus directly to the car rental center.

The listing on the rental platform indicated it was a full-size SUV, but it wasn't actually. Previously, I had booked a Suburban with another rental company, which was also listed as a full-size SUV, so I thought they would be the same category, but it turned out to be much smaller. It's more suitable for four people plus luggage. The rental company kept pushing insurance even though I had already purchased full coverage. The service was slow, so I'll choose a bigger company next time.

The store is quite convenient, right across from the SJC airport terminal.