Because the originally booked model was unavailable, we were given a car of the same class, which was fine.

Terrible.

The instructions for contacting for picking up are frustratingly unclear and unhelpful and could be updated to say, go to the end of the international terminal, out the door, and wait for a van with the logo xxxx. There was no phone to call for clarity. I then missed the first shuttle.

It was easy & helpful place to get the car.

The customer service team with this was extremely unprofessional - both in person as well as on the phone where communication was not clear and was difficult. After a 10 minute wait for pick up from the airport, 35 minutes was spent at the depot while the car was washed outside (it was not cleaned prior to our pick up) and the serviceman signing documentation with us made racist comments about others. Discount Car Rentals also stung with a $3000 bond that was not expressed clearly beforehand, especially when we had already covered $0 Excess insurance cover. Afterhours drop off was a breeze as it was with a 3rd party who were much more professional in their business, and we were able to complete drop off in less than 10 minutes.