The staff had a good attitude, but many people rent from Budget, so the wait time for the paperwork was quite long.

Picking up the car in San Francisco was quite convenient. It was already past 10 PM, so there weren't many people at the rental spot. When choosing a model, the staff member kept saying the KIA RIO was not suitable for us, but we insisted it would be fine. She kept saying no, and eventually let us go to the garage to check if the car could fit our luggage. After comparing, we found the KIA RIO could definitely fit two 24-inch suitcases and one 21-inch suitcase. We went back up to confirm with the staff, and she started preparing the contract. When we signed and left, I later checked the invoice and noticed the amount differed from what QEEQ quoted. But since we had already signed and left, there was nothing we could do. The invoice showed an additional charge for something like roadside insurance, adding an extra ten dollars or so. Luckily, it wasn’t a significant amount. If it were much more, it would have been problematic. I recommend everyone carefully verify the amount displayed on the computer screen. I plan to book again in a year, but I see prices have increased significantly.

The processing speed was acceptable, but there was a Hong Kong girl named Tiffany who was very misleading. The car provided was not the same size as the one booked, and there was no prior communication with the customer. Later, a manager named Steve came out and reluctantly helped to resolve it. Overall, not satisfied.

The car was very dirty inside, it was quite disgusting. There was a gap between the front and rear windows

Good value for money.

Excellent !!