I was a bit worried after landing in Salt Lake City, as it was my first time renting a long-distance car in the U.S. But it turned out my worries were unnecessary. As long as you book through QEEQ, everything goes smoothly.

First, no staff informed me that smoking was not allowed in the car when I picked it up. Second, when I was returning the car, there were two cars in front of me being inspected. I turned off the engine and waited outside smoking. When it was my turn, the staff asked if I was Chinese. I said yes, and he claimed he saw me smoking in the car. I told him I had been smoking outside while waiting for the inspection. He ignored me and insisted that I smoked inside, charging a $300 penalty on my credit card.

Prompt order response, but follow-up service was lacking

Friendly and efficient service

They promptly added more desks and staff when there were long lines, very good.