When we arrived, they didn't provide the Rogue without extra charge. After an hour of hassle with elderly and kids, we received 300 compensation from the rental company. Honestly, we were too tired to argue more. Finally, we got a Toyota RAV4 that needed maintenance, and I paid an extra 300 dollars.
Overall service was good. When the reserved car was not available, they provided several similar models to choose from, making car exchange convenient.
The car rental place at Salt Lake City Airport is very easy to find, right within the airport. The rental procedure is very convenient and quite fast. After completing the rental process, you can go down one level to the car pickup area. Just find your car according to the designated number, the key is in the car, and you can drive off right away. They just didn't inform me that the car model was changed, but it might be a car of the same grade.
I was a bit worried after landing in Salt Lake City, as it was my first time renting a long-distance car in the U.S. But it turned out my worries were unnecessary. As long as you book through QEEQ, everything goes smoothly.
The service was excellent. We swapped cars three times over 11 days, and all issues were resolved promptly.
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