1. The store did not provide the specified car model and did not offer a similar type; 2. They made me purchase full insurance without informing me, even though I had already bought supplemental insurance on Zuzuche. The rental company did not give a reasonable response after I raised a complaint; 3. Less than 200 kilometers after picking up the car, the antifreeze alarm went off. We had to wait for assistance, disrupting our trip and forcing us to book new hotels, making the four of us lose 4,000 RMB; 4. After 1,000 kilometers, the AdBlue warning light came on, making our journey stressful; 5. All complaints to the rental company received no effective responses, and they were unreasonable.

I still waiting up to today for my deposit to be returned back to my account since I returned the car on 17th of July...

The car smelled bad after being in the sun. Like smoke. After a few days into the trip, the brakes started squeeking. They worked, but squeely.

Would be good to highlight for americans that it is shift or automatic.

Staff were VERY helpful and had excellent customer service. Sam's professionalism at the Alamo reception desk really stood out. Returning the car was easy and painless. Everything was sorted in about 5 minutes. We were in a hurry so it worked perfectly for us.

Was easy to book though only allowed us to book one insurance option online. We had to upgrade at Alamo. Liked that the website showed what mileage was included. A lot of websites don't show this so it was one of the reasons why We chose easyrentcars.

Still waiting the deposit back in my account for 300£. Also the GPS didnt work. Pls confirm money back asap. Thanks