“Unsatisfied with Dollar's wrongful charges and customer service”
About Dollar:5.0/10
The vehicle had half-tank gas but was registered as full-tank, and I was charged for it despite topping up 1/4 more - I have contacted Dollar, but they have yet to respond. The staff made snide remarks when I chose not to take up their insurance, even when I had personal liability covered as part of my personal insurance. The car had scratches and dings all around and had specks of dirty area all around, with a lollipop cane left at the side of the driver's door.
About QEEQ:8.0/10
None at the moment, as I primarily interacted with Dollar's staff. I hope that QEEQ would assist me to expedite the resolution of issue I faced with Dollar.
The care did not icnlude GPS or easy toll services. These would have been several hundred dollars more. In this day and age that is unacceptable - all cars should include both
“The pick up experience was terrible (I don't appreciate being treated like that).”
About Dollar:6.3/10
The staff at 126 55th street NYC (Eugene in particular) were simply rude. He was totally disinterested in me as a customer. I was kept waiting for over 40 minutes for the car and when I inquired on progress he was short, impatient and rude. He did not represent your company well and I would go out of my way to avoid this pick up location in future.
The person (I did not get his name) who checked over the car with me grudgingly accepted the recording of damage on his hand over form when I pointed out a substantial scratch on the driver side rear door.
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