Overall pleasant, but would like an explanation regarding the quoted amount vs the billed amount
L.Noble Rogers
United Kingdom
Reviewed: Tue, Aug 13, 2024
About Enterprise:10.0/10
The booking was rebooked at a cheaper rate of £17 something, and this amount has not been credited to my account. I paid £279 yet the final quote was £261.
Did not get the reserved car model. It was changed to Alfa Romeo. Specifically chose a model with a larger trunk, but the replacement had a very small trunk. In the end, had to pay an extra 15 euros to upgrade to an SUV. The car also came with less than a full tank, causing inconvenience when refueling. To avoid fines, added nearly ten liters more fuel.
The car rental company had great service. The car was in excellent condition. When returning the vehicle, the company quickly checked for any scratches and if the engine started, then immediately refunded the deposit.
The service is quite good and the pick-up process is quick, but the time taken to assess damages is excessively long and inefficiency is hard to understand.
The car was very clean good customer service I definitely come back
About QEEQ:10.0/10
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Overall pleasant, but would like an explanation regarding the quoted amount vs the billed amount
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