I have tried to send the confimation to you seven times and all were rejected. You have the information you requested and this is bullshit to take up so much time. I should get the credit for the rental with QEEQ and if not will NEVER USE YOU AGAIN.
1. The rental company downgraded the vehicle and insisted that Lexus and Ford Kuga are of the same class.
2. Charged two deposits of 1800 euros each, which feels like buying the car outright.
We had some trouble communicating, but after contacting the QEEQ platform hotline and confirming no additional insurance was needed, we signed the contract and picked up the car. Overall, the service attitude at the store was good and patient. The staff providing the handover service later were very satisfactory in terms of attitude, language, and efficiency.
Arrived at the counter at 8 AM, but was forced to wait until 11:30 AM to get a severely damaged van that could barely run. Finally left the lot at noon.
When I picked up the car, the fuel tank was not full, even though the agreement stated to return it with the same fuel level. I returned the car with more fuel than I picked it up but still got charged 58 euros for not refilling the tank. Additionally, the car model was not as promised. This company is quite deceptive. Be cautious when choosing them.
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