Good service from the rental company employees but excessive insurance cost and poor quality car

The car was very old, but this has its advantage as new scratches weren't noticeable.

Mixed feelings. On the positive side, the car was in good condition, return was smooth, and when an insured accident happened, they processed the paperwork and provided a replacement car of the same model with no issues. On the negative side: the airport shuttle bus comes every 20 minutes, we waited 40 minutes for our car, and it wasn't ready even though we arrived an hour later than our scheduled pick-up time. We had to ask twice before they could locate the car. Other than that, everything else was alright and the prices were reasonable.

Limited selection.

realmente pésimo servicio por qué si en la reserva ya lleva un seguro con daños a terceros por qué a la fuerza el personal del mostrador te vende el mismo seguro cuando ya está incluído no entiendo

The service at American rent a car was terrible Rude nasty stupid .... never get pick up from air port have to pay a taxi cab ....... over charge on the price.... drunk guy in the counter......