Very satisfied

Poor car condition and deceptive sales tactics.

There was an insurance upsell, no Chinese service, the vehicle was relatively old and had minor body damage but it didn't affect usage. The most annoying part was the lack of central locking; every time I had to lock or unlock the car, I had to open and close all five doors. The wipers didn't clean properly.

The reservation has the wrong drop off location, they messed up the contract. They charge us the deposit and suddenly they decided they dont have a car eventhough the luggage was already in the car

- Opportunity on improve picking up process - Customer mindset training - Better lobby and facilities - Improve and make easier the process - All Customers show been dissatisfaction in the time I was - Setting of indicators of satisfaction