Mixed feelings. On the positive side, the car was in good condition, return was smooth, and when an insured accident happened, they processed the paperwork and provided a replacement car of the same model with no issues. On the negative side: the airport shuttle bus comes every 20 minutes, we waited 40 minutes for our car, and it wasn't ready even though we arrived an hour later than our scheduled pick-up time. We had to ask twice before they could locate the car. Other than that, everything else was alright and the prices were reasonable.
Although they claim to be open 24 hours, our flight was delayed and when we arrived late at night, no one answered the phone. We couldn't pick up the car and they didn't provide a refund.
1. The front desk aggressively pushes various insurance options and gets very unfriendly if you refuse.
2. I picked up the car at 11 PM that night, and the order stated it had to be returned by 4 PM the next day. The company insisted that I must return the car by the time stated on the order, or else I would be charged for an additional day.
3. The deposit return process is too slow. On the day of return, the front desk informed me that the deposit of 16,000 pesos (approximately 7,000 RMB) would be returned within three days. However, when I called three days later, they said it would take 15 days. This is unacceptable!
Good price, but we waited in the airport for almost one hour to be picked up.
About QEEQ:10.0/10
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