Awful. But due to the car rental company, not QEEQ as a platform.
Ingrid van den Berg
Mexico
Reviewed: Mon, Nov 4, 2024
About America Car Rental:4.0/10
They scammed me on the insurance and were very unprofessional.
It took hours to get responses from customer service. They deliberately made the service stressful to try to scam more money from me. Their emergency roadside assistance service left me in a very dangerous situation.
About QEEQ:10.0/10
QEEQ is a good booking platform. I didn’t see an option to book full comprehensive car cover through QEEQ for this booking, otherwise I would have done it.
Reply by Qeeq: Thank you for providing your review of QEEQ. We sincerely apologize for the inconvenience you experienced. Regarding your booking, our package includes basic/full protection offered by the supplier. During the pick-up process, the counter staff may offer additional insurance coverage or services at an additional cost. You have the option to choose these extras based on your specific requirements and verify the estimated charges in the contract. If you encounter any aggressive sales tactics, we k
Mixed feelings. On the positive side, the car was in good condition, return was smooth, and when an insured accident happened, they processed the paperwork and provided a replacement car of the same model with no issues. On the negative side: the airport shuttle bus comes every 20 minutes, we waited 40 minutes for our car, and it wasn't ready even though we arrived an hour later than our scheduled pick-up time. We had to ask twice before they could locate the car. Other than that, everything else was alright and the prices were reasonable.
I waited too long to get my car and people were rude
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Customer Service
Awful. But due to the car rental company, not QEEQ as a platform.
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