The staff at the pickup location was very nice, quietly and quickly handling the paperwork. He asked about insurance, and after I declined, the process continued smoothly. The cross-border fees were waived, which I truly appreciated! When returning the car, the store staff had already left, so I dropped the car key into Hertz's self-service return box. The car was parked about 30 meters ahead of the store, in the corner of a used-car parking lot.
The car was upgraded and we had a very nice land rover discovery which was great so 10/10 for customer service.
About QEEQ:8.0/10
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Customer Service
Good experience
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