I went to pick up the car at the scheduled time, and they told me there were no cars available and didn't know how long I had to wait. They left me there. Finally, I started complaining, and the employee began looking for a car. He said I needed to pay an extra $15 for an upgrade, which I refused. The employee then left. Eventually, the manager found a Nissan of the same class. I was in a hurry and didn't argue, so I took the car and left. I later found the car was filthy inside, the seats were wet, and it had been rear-ended, although this was noted on the paperwork. When returning the car, I was charged an unexplained $50 fee.

The black female receptionist was indifferent and arrogant.