Had to wait in line for a long time. There is some confusion about the charges because I didn't pay directly through the app. The price at the front desk was about a few dozen dollars more expensive than shown in the app. Now I'm contacting customer service for after-sales inquiry.
It was okay. Parking in Cambridge is particularly difficult and I received a fine. The rental company did not agree to deduct it from the deposit, so I had to go to the Cambridge Traffic Management Center to pay the fine myself!
It was the first time I was using car rental company, and this one had the best opinions, no problems, no hidden fees, I've got really nice car with only 2800 mileage.
About QEEQ:10.0/10
Good price, and deal includes all protections of the car, everything was like the site said, good thing was the check list for pickup.
We were given a complimentary upgrade and the car and the process all worked very well. Because I'm AVIS preferred I could skip the incredibly long queue in the main booking hall and go straight to the preferred desk. If I wasn't I think I would have waited over half an hour to get to the front of the queue (which we stood in first before seeing the sign to AVIS preferred)
About QEEQ:10.0/10
All worked vey well and when I had a support query it came back quickly with an answer
The car didn’t match the one I rentes. I rented a Toyota 4 RUNNER specifically for the purpose of my trip, turns out ai get a Ford Edge non compatible with my requirements for this trip.
We got a car that exceeded our expectation, bigger than expected as we booked an intermediate size. The only complaint was that the external cleaning service was not working at the day of the pickup and we received a very dirty car (mud, dust etc'). The interior was clean. We were NOT notified by the desk service and had to come back after seeing the car to verify this is ok.
Otherwise a smooth pickup and dropoff.
About QEEQ:10.0/10
THe booking was very good, we will definitely try it again next time.
Overall, it's quite convenient. Although I refueled the car before returning it, I was still charged. Be sure to keep your refueling receipts for any future claims.
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