Overall, it's quite convenient. Although I refueled the car before returning it, I was still charged. Be sure to keep your refueling receipts for any future claims.

They added extra insurance without explanation (I had already purchased it during the booking and provided it along with the rental reservation form). They also switched to a fuel-empty return policy without asking. During the pickup process, the staff barely spoke five sentences to me, mainly urging me to sign the contract without showing me the specific terms. It was a deceptive transaction and a very unsatisfactory rental experience. I won't rent from AVIS again.

We had to wait in line for almost an hour. The Avis employee added road assistance insurance and a tank of gas without informing us. We made her remove the road assistance from the bill. She then added an extra charge of seventy to eighty dollars for automatic tolls (like ETC). Even though we understand English, we had to ask her to remove that too, and she looked very unhappy!! We originally booked a Citroën but were given a two-door, gas-guzzling American red car instead, which was really unfair!!!

The car provided was not the one I reserved, and there was no explanation at pickup.

The car didn’t match the one I rentes. I rented a Toyota 4 RUNNER specifically for the purpose of my trip, turns out ai get a Ford Edge non compatible with my requirements for this trip.