We were given a complimentary upgrade and the car and the process all worked very well. Because I'm AVIS preferred I could skip the incredibly long queue in the main booking hall and go straight to the preferred desk. If I wasn't I think I would have waited over half an hour to get to the front of the queue (which we stood in first before seeing the sign to AVIS preferred)

All worked vey well and when I had a support query it came back quickly with an answer

The car provided was not the one I reserved, and there was no explanation at pickup.

Avis provided a smooth and efficent service.

Booking was easy. Although i took out the insurance with QUEEQ but wasnt aware it only covered the driver andnot the passengers.

Great service all round. Would highly recommend Avis both at Boston Airport where staff are brilliant and also return at NY was smooth.

Got the Old car (Old model more than 7 year ago). The car doesn’t support any new infotainment system (ie. Apple Carplay, Andriod Auto) or bluetooth connection.