CAR RENTAL REVIEWS ON ADVANTAGE IN BOSTON

Like: The car rental was great
Dislike: Extra taxes added

Advantage sign was small and I missed it

Great and best price!! Love the app although none of the discounts applied to any of the cars I looked at and I looked at a lot

Like: I have stood in line so long at other car rental companies. I was in line less than 10 minutes with E-Z/ Advantage rental. I will definitely be using you in the future.
Dislike: Everything was great.

Had to wait for 1.5 hours

It took us 2 hours and 20 minutes to get our car picked up. We stood in line for 2 hours. It was horrible.

Like: The customer service was perfect. Quick and easy to locate. Upgraded veh free of charge. Will def use again

Like: Economical and good reliable car in addition to good service people.
Dislike: Online reservation irrelevant to our trip, international drivers license.

I was disappointed in the condition of the car. The fuel was only 7/8 full and it was diesel. I was not told it was a diesel car at check in and might have rejected it because of the difficulty finding diesel fuel. The tire inflation light was on when I got the car and I had to take it to be filled and reset the sensors. Finally, there was trash in the trunk. I rent a car because I do not want to maintain it. My experience with EZ rent was excellent, but this car was not ready to be released.

The Easyrentcars process was easy and straightforward.

Friendly and detailed at the rental counter, but extremely poor vehicle service

All help were pleasant. Seemed a long wait for car. One of the customer service folks at counter gave me false information on tolls. Fortunately, another person at your booth corrected her. The first person told me there was no way to leave Logan without a toll road which is of course not the case.

The customer service is very patient

Yes, the car exceeded my expectations. Great on gas and stress-free. When I picked it up is was a bit dirty on the outside. overall, it was a great car. Finding the Advantage counter to pick up the car was a bit of a struggle as the signage is really small compared to the other counters.

When I called for assistance the associate was very accommodating and helpful.

I had trouble finding Advantage, signage not big enough, not clear enough. I would have appreciated being taken to my car and being able to ask about certain features, e.g. adjusting mirrors and how to exit airport.

The only problem was that I had to wait a long time for the car. Although there were 3 agents working at the desk, I had to wait about 30 minutes to get served. I am not sure why this was the case. Fortunately I came early and picked up my wife on time, as she had just flown in.

Car was bigger than expected. No waiting at counter. Got conned into buying the ezypass and ended up paying $60 for $2 worth of tolls! Nice one!

All was OK, no problems.

Like: Fast efficient service
Dislike: Car windows not clean

The pick-up station was difficult to find. I spent an 1:40 waiting to get my rental. It was a KIA instead of a Toyota Camry. Even though I paid in advance, I was charged the initial booking fee plus the additions (fuel fill, EZ Pass), plus a $200 deposit. The email provided after turn-in showed 672 miles and 1/4 tank of gas. That is pretty amazing gas mileage as I did not put any fuel into the car.

Like: Car was an upgrade and excellent value.

Like: Car was rented as advertised.
Dislike: Long delay in picking up the vehicle at airport.