Professional Service

Very satisfied

No staff accompanied to inspect the car. The car they gave me showed 'engine oil change soon' on the dashboard halfway through the trip. I wasted a lot of time and gas trying to contact Avis, but got no response. Customer service didn't answer, they only took calls for new bookings.

Waited in line for two hours with only one employee handling both car returns and pick-ups. In the end, the same person was also responsible for disinfecting the car. This shows the employee's hard work but also highlights the company's staffing issues.

Car rental companies in the US tend to be strong-willed, with no inspections for pick-up and drop-off. There's a higher level of social trust, but the service awareness is relatively poor.

Mainly language barriers