Perfect as usual - Professional behavior and friendly staff

Professional behavior and friendly staff

Perfect as usual - Professional behavior and friendly staff

I strongly advise against choosing this car rental company. Initially, we chose it because no driver's license translation was needed, and we could return the car near Dubai Mall. On the first day, we couldn't reach the rental company by phone at the airport, even after trying three different phone numbers. There was no counter at the airport either, and the main rental company couldn't get in touch with them, so we were left waiting at the airport. Eventually, we took a taxi to a city branch to pick up the car, wasting over two hours. The car provided was not the model we reserved; it was a compact SUV. We accepted it because it was new. Returning the car was also a hassle. We stayed near Burj Khalifa, and in the morning, the customer service on WhatsApp asked us to return the car to the airport. After an hour at their office, they still seemed clueless, which says a lot about their service quality. Lastly, I am unsure if there will be issues with the deposit return.

Car pick-up and drop-off are excellent, BUT releasing the blocked deposit is not at a bar with the other companies, they will keep blocking the deposit in your credit card for at leat 21 days, waiting for any traffic fines or toll charges. This is unusual and I didn't face such experience with international car hire companies. So if you don't mind seeing a blocked amount in your credit card for 21 days, I highly recommend them.

Really good experience. Very courteous and responsive staff.