Avis need be clear what a “ preferred customer “ is
G.Scott
United States
Reviewed: Fri, Nov 29, 2024
About AVIS:8.0/10
Misleading pick up information. As I’d prepaid and given all pre booking information to Avis it states go to the desk marked pre booked give your card and license and pick up your keys not waiting. This not true. At the desk there’s a queue and they ask if anyone is a preferred customer, I said I was but they said not and get back in the queue which then took me about 25 mins
we booked a convertible to be collected from the airport, however we was unable to fit all the suitcases in a car, went back in and spoke to a member of staff a gentleman sorted out a suitable vehicle that was more then above the expectations . we have used AVIS in LA company has really great staff.
About QEEQ:10.0/10
perfect no problems couldn't think of anything i would change
Car was slightly bigger than booked, Hyundai Tucson, which was a nice surprise, pickup was seamless
About QEEQ:10.0/10
10out of 10
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Avis need be clear what a “ preferred customer “ is
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