Newark airport service sucks, Alany ok. Car not in best condition
P.ONG
United States
Reviewed: Fri, Dec 20, 2024
About Budget:2.0/10
I've booked Corolla n got a similar one Kia which i felt was a downgrade and the car condition was not the best...right side of the car had lots of scratches and dented and the lady at newark was super gruchy, not friendly at all. However, return at Albany Airport, the staff was much more helpful and friendier
About QEEQ:8.0/10
so far nil
Reply by Qeeq: Thank you for your review of QEEQ.
We are sorry to hear that you had a negative experience. The service provided by the counter staff may vary during travel peak or off-season due to limited staffing. We apologize for any inconveniencWe value your feedback and will address this issue with our supplier to ensure improvement. If you have any further inquiries, please do not hesitate to contact us.
Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.
The queue was very slow, the reserved car model was unavailable, and they recommended higher-end models with an additional charge of $250 to $400. After refusing, they tried to sell other services. Eventually, I ended up paying an extra $70 for the car. The process took nearly 2 hours.
“first time with Easyrentcars and I will do it again”
About Budget:7.3/10
pick-up counter staff not informative. service not applied for (road safety net) was added to the bill without notice. CHECK the rental agreement!!!
About QEEQ:10.0/10
easy, fast, and competent service and booking procedure. You have my full confidence.
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Customer Service
Newark airport service sucks, Alany ok. Car not in best condition
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