The staff went to handle other matters (there was only one person), encountered a traffic delay on the way back, resulting in me picking up the car more than an hour late. This made my trip to Makaino Farm in the Tokyo suburbs a complete waste of a day as they stopped selling tickets at 2 PM due to their training. The staff's apology seemed sincere, but the customer service and management were full of excuses from the very beginning and were extremely perfunctory when discussing compensation. Completely untrustworthy.
Renting a car for a self-driving tour in Japan, I ended up with a vehicle over 15 years old. The air conditioning only blew hot air when it was very hot and only started working after sunset. The transmission sometimes wouldn't shift to 4th or 5th gear and stayed at 60km/h, which made me worried about what to do if the car broke down.
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