When picking up the car, I informed the staff that I had already purchased insurance, but the staff insisted on adding local insurance, citing communication issues. It wasn't until after I paid the $200 deposit with my card that I realized an additional insurance fee had been charged. When I asked for a refund, I was told that the payment was non-refundable. The only option was to cancel the entire order for a refund, which would leave me without a car. Finally, I sought assistance from QEEQ customer service, and the issue was resolved satisfactorily.
The service was excellent. Although there were upsells, it's their job, you can just decline. The vehicle was relatively new, equipped with everything except for a sunroof. It had high specs including a heads-up display, which was essential during our trip to the South Island. This high-end Kia SUV model is not available in the domestic market.
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