I probably won't choose Budget again in the future. The car rental location was extremely difficult to find, and during the return process, I recorded and took photos to be cautious. However, the staff at the location gave us a hard time, saying we couldn't record and threatened to call the police, even forcing us to delete the photos and videos.
Absolutely avoid this Italian company, Budget. They are a rip-off. They push expensive insurance when picking up the car, and if you refuse, they give you an attitude. There's no staff present when you pick up the car. Even though we took photos of numerous scratches when we picked up the car, they were extremely strict during the return inspection and blamed all old scratches on us. They didn't acknowledge the photos we showed them. The damage estimate was shockingly high. Be very careful with this company.
Very dissatisfied. They didn't reserve the agreed-upon car model for us, didn't inform us about the upgrade fee which turned out to be very high, and their bill had many more charges than the one from Zuzuche. The price tripled from 237 euros to over 800 euros. In a foreign country with language barriers and tight schedules, we were angry and helpless. Not sure if this is like the previous rental where many charges were based on final billing, but we ended up paying over 800 euros for just three days, turning 237 euros into more than 800 euros. It was a nightmare and I would never dare to rent a car here again.
During the pick-up it should be more useful of the guy to tell us something about the car and if I need to pay toll somewhere or if the car has some scratches then just try to sell us more insurance.
J’avais réservé une nissan qasqai ou du moins un petit suv mais budget m’a uniquement proposé une giulietta qui est un peu basse pour une famille
About QEEQ:10.0/10
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