Made me wait under the sun for a long time when picking up the car

This is the 2nd time I've rented from them. They have relatively new Honda BRX-1 (crossover SUV) for just a bit more than other agencies for a tiny (and sometimes old) Vios. The car is great for the sometimes bumpy road to the beaches and to get over the numerous hills in Phuket. To get to the car rental counter, one has to walk to the Domestic terminal and pass through security. It was a bit confusing. But the return of the car is easy. Call them 5 mins before arriving and just drop off the car. This time around, the wind screen was wiped but with a dirty cloth. It was a bit hard to see through the windows at night and I had to clean the windows to be able to drive safely. I told the staff when I returned the car and the staff was very apologetic. The previous time I rented though, the car was very clean. Overall, I would rent from them again.

The rental and insurance was cheaper than other platforms. The process was pretty easy.

車があることで非常に行動範囲が広がりました。プーケットはレンタカーが必須ですね！受取も返却もスムーズでした。 ところで、5000バーツのデポジットはいつ頃 返却されるのででしたか？

海外はいつも利用しています。今後も利用させて頂きます！ ところで、5000バーツのデポジットはいつ頃 返却されるのででしたか？

Counters were inside the domestic terminal arrival hall. We arrived from the international terminal, had to drag our luggage to the next terminal, and because airport security didn't allow us in through the domestic arrival entrance, had to then go up to the departure entrance, pass airport security scanning, take the lift down to the arrival hall. This was really inconvenient. On returning the car, it was another round of walking all the way to the international departure hall.

The car carries a bad smell.