J'ai loué une golf (ou similaire) , je me suis retrouvé avec une Hyundai accent , ce qui n'est pas du tout similaire en terme de qualité.
J'ai l'impression que le terme "similaire " est de plus en plus utilisé comme une faille par les agences de location low cost.
Dans le cas présent une remise commerciale significative a été appliquée pour moi par europcar donc je m'estime satisfait
We reserved the car for 9 AM and return by 8 PM. Arrived around 9:15 and was charged $50 for being 15 minutes late, which is almost the cost of renting for a whole day.
The car had a security code that wasn't properly explained, causing the car to not start on the road, which was very dangerous. Other services were okay.
Undisclosed charges for insurance.
Everywhere in the world, the full coverage is accepted through AmEx. We had a letter from the AmEx that we have a full coverage for liability, but the Europcar didn’t accept it and charged for coverage. They also put a hold for $2,000 on m card and I couldn’t use it for the duration of my trip. This was not disclosed anywhere.
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