Overall service was quite satisfying. Since I purchased full insurance at the store, it was more expensive but gave peace of mind and saved trouble. The return process involved hardly any inspection. They even upgraded me to a Camry for free. The car was relatively new. They are now part of Hertz! Overall, I was happy with the experience.
Poor service. Assisting with refueling costs $100 AUD (approximately 600 RMB). A minor scratch costs 1600 AUD, which is enough to buy a car. They overcharge.
Overall a very disappointing experience. Pick-up from the airport took longer than expected and standing in the cold with a small child was not ideal. When then we arrived to collect our rental which was not ready and the customer service representative, Dinesh was incredibly rude. He tried to push the insurance and tolls quite aggressively on us and then tried to make us sign for the condition of the car without seeing it. At this point I refused, left the counter and waited outside. I then witnessed another member of staff bring our car round to the front and crashed it into a bollard denting the front number plate slightly damaging the front of the car too. This was witnessed by quite a few people and it was all quite ridiculous really. The car itself was larger than we ordered and very scuffed and scratched. The child seat had no infant insert and was ripped. The car itself was very economical with fuel and comfortable and on hand back the staff were much nicer.
Received a larger car than booked. That was good, but wasn't very clean. Rubbish in center console & numerous scratches on body. Booking, pickup, & drop off were all good.
“Couldn't really fault the whole process - great on the budget as well!”
About ACE Rental Cars:9.0/10
Was great service and very reasonably priced. Will recommend and also be using again.
About QEEQ:10.0/10
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on ACE Rental Cars Sydney Airport
Mortimer Adams
-
-
-
-
View more >-
-
-
-
View more >E.Robb
-
-
-
-
View more >S.Walsh
-
-
-
-
View more >A.Stephens
-
-
-
-
View more >