The store and the pickup location are not at the same place, so I had to walk to the underground parking lot at the train station to pick up the car. If I weren't staying in Florence, I probably wouldn't have been able to find it. The staff at the store handling the paperwork were neither patient nor friendly, but the staff at the pickup location were very friendly.
Staff was great at pick-up. We had two car and there were a few people waiting in line but it went smoothly with the paperwork. No attempt to sell us on additional insurance as we had bought full cover from Easyrentcars.
Once paperwork was done, however, in Florence centre, we had to walk a little to a garage to collect the car. Unfortunately, lots of people were waiting and staffs did their best to get everyone their cars. It was a little hectic and took a while, but the staffs did their very best. We may have just been their at peak pick up time too. Just allow extra time if picking up in Florence centre.
About QEEQ:10.0/10
First time booking with Easyrentcars and it was so easy and simple. We had additional coupons which helped a lot.
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