I suspect intentional claims for scratches. They immediately located the scratched area, which was a very small spot on the tire that was initially hard to notice.
The in-person service and waiting time were okay, but the after-sales service was not satisfactory. I was overcharged for an extra day and had some unexplained fees.
1. They forgot to give me the exit card for the parking lot, so we had to go back a long way to pick it up.
2. The tire pressure warning came on just an hour after picking up the car, indicating low pressure.
3. The car was not clean at all when I picked it up.
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