The rental company did not charge according to the pre-booked price on the platform; they forced additional insurance fees and refused to communicate on-site. Currently, the platform is involved in handling the issue. Not recommended to choose vehicles from Dollar.
It was alright. Initially got a white Nissan with around 30,000 miles on it. After a week, the undercarriage cover screws came loose, so I went to the dealership to exchange the car. They gave me a similar model but in dark gray. They processed the full insurance I had taken out, probably to avoid their staff being held accountable. I didn't pay anything extra, and they weren't responsible for any damage. They didn't upgrade my car, but maybe there were no luxury models available at the time. I didn't mind. Returned the car after five days without any issues.
The lady at the front desk initially asked me to check the car for any damages, saying that they would deduct from my deposit (200 dollars) if there were any issues. However, when I returned the car, she didn't even take a look. I just told her that I had refueled, and she simply said thank you and that was it.
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