Europcar is a well-established and reputable car rental company with systematic management. The counter staff did not engage in any unnecessary upselling, making the overall process smooth and satisfactory. The car was in good condition, with mileage under 20,000 kilometers. After getting the keys, you need to go to the airport parking lot to find and pick up the car yourself, but it's not particularly difficult. This was my first time driving/renting an electric vehicle. The counter mentioned that charging stations have become more common in France, but I found the best charging spots were at highway service areas! CCS allows for high-speed charging—100km in 1 minute—while regular Type 2 chargers take about an hour to charge 100km. If you have any questions, don't hesitate to ask at the counter beforehand to avoid language translation issues or other emergencies when calling later.
The service attitude was excellent. I was given a new Skoda Kamio with 16.9km mileage, the car was efficient and fuel-saving! French people have a typical style - they start work late!
No service in Chinese, but very patient. They added a €162 extra insurance charge on the order, claiming it’s mandatory for all orders outside France. Couldn't do anything about it, spent €162, not happy.
The counter staff tried to sell more insurance by lying that the car I reserved was no longer available. Thankfully, QEEQ's customer service was very helpful and negotiated to ensure I got the car I wanted.
We chose the Passat manual transmission group, and we were pleased when the staff at Charles de Gaulle Airport helped us arrange an Opel Insignia station wagon (similar to the Buick Regal in China, but a bit bigger with a larger trunk space). We had four suitcases for two adults and two children, which fit perfectly in the trunk. If it were a sedan Passat or Regal, they definitely wouldn't have fit. Thumbs up to the team here. The car was very new, with only a few thousand kilometers on it and very clean. It had manual transmission, no sunroof, but came with all the advanced features like rearview camera, distance alarms on all sides, lane change warning, automatic headlights, automatic wipers, dual-zone climate control, etc. The car's built-in navigation supports English and was very accurate. As long as you have the detailed address, the navigation is very useful with comprehensive traffic signs. We drove over 2000 kilometers, reaching close to 200 km/h in Germany without experiencing noise or vibrations. Plus, the diesel engine was very fuel-efficient. Overall, we were very satisfied with the vehicle and service.
About QEEQ:10.0/10
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