Easy process, just a bit of a long wait at the counter for pick up

A terrible experience. At pickup, I was told my credit card limit was not sufficient, but they could reduce the amount if I purchased their €250 insurance. However, my credit limit was enough. The limit can be checked on the app and I confirmed with the bank on-site. Subsequent travel expenses also showed the limit was enough. It's all a scam!

the staff at the drop off point was not helpful in any way. Instead of talking to me in English, he spoke Italian with the people around him. He later refused to share any documents he might need. I tried to convince him to help me for about an hour. I will never choose this company again in Italy.

The Car was good for the price. Staff was very nice. The only bad thing was aggressiv Moskitos at the Pickup in the evening.

I would like to have the filter option "in terminal" on the Computer website Like in the Mobile Site.

Good experience from counter staff, very pleasant and efficient.

Booking was easy and I registered for discounted prices which I save £37. Will use again

Check-in took longer than usual as there were 7 customers ahead of me but when I got to the counter, my time there took about 5 minutes. The service Rep was professional and quick. No issues with the car (Fiat Panda). Drop-off was also quick, took less than 5 minutes, I will definitely rent from Sicily by Car again.