Easy process, just a bit of a long wait at the counter for pick up

A terrible experience. At pickup, I was told my credit card limit was not sufficient, but they could reduce the amount if I purchased their €250 insurance. However, my credit limit was enough. The limit can be checked on the app and I confirmed with the bank on-site. Subsequent travel expenses also showed the limit was enough. It's all a scam!

Terrible! Very inefficient!

the staff at the drop off point was not helpful in any way. Instead of talking to me in English, he spoke Italian with the people around him. He later refused to share any documents he might need. I tried to convince him to help me for about an hour. I will never choose this company again in Italy.

Great car for price.

No water in the windscreen washer and the windscreen not so clean. Great not to be hassled about insurance, my own insurance happily accepted at the pick up desk.