Our group of 8 rented two cars in Venice. During the booking process, we selected the option for cross-border travel to Slovenia, Croatia, Montenegro, and Bosnia and Herzegovina. The customer service at the rental platform informed us that this rental company allowed cross-border travel and also sent us an email reminding us of this. At pick-up, we explicitly informed the staff of the countries we needed to cross and inquired about any additional fees. The staff did not charge any extra fees and handed the cars over to us. However, when we tried to enter Bosnia and Herzegovina from Montenegro, we were denied entry due to missing vehicle documents required by the rental company. We attempted entry at two different border crossings but faced the same result, which severely disrupted our travel plans. If we had abandoned our plans for Bosnia and Herzegovina, we would have lost the cost of three nights of hotels there and incurred additional costs for three more nights in Croatia. As a result, we were forced to spend an entire day driving back to Dubrovnik, Croatia, to rent two new cars for €400 and then re-enter Bosnia and Herzegovina. This disrupted our originally planned road trip, adding over 10 hours of extra driving. After contacting the platform to address this issue with the rental company, the platform actively helped with communication, but the rental company's efficiency was extremely poor. We were very disappointed with their service. If you plan to travel across borders to non-EU countries, I strongly recommend avoiding this rental company!
Our group of 8 rented two cars in Venice. When booking, we selected the option to allow cross-border travel to Slovenia, Croatia, Montenegro, and Bosnia & Herzegovina. The customer service of the rental platform had informed us that this rental company permits cross-border travel and even sent us an email reminder about the policy. At the time of pickup, we clearly informed the staff about the countries we planned to visit and inquired about any cross-border fees. The staff did not charge any additional fees and handed over the cars to us. However, when we tried to enter Bosnia & Herzegovina from Montenegro, we were denied entry due to missing vehicle documentation from the rental company. We attempted entry at two different border checkpoints, both with the same result, which seriously disrupted our itinerary. Abandoning our Bosnia & Herzegovina trip would have cost us three nights of hotel bookings as well as incurred additional expenses for three more nights in Croatia. We had no choice but to spend an entire day driving back to Dubrovnik, Croatia, and rent two new cars for €400 to re-enter Bosnia & Herzegovina. Our originally planned circular road trip was interrupted, and we drove over 10 extra hours. After contacting the platform to request assistance, we received no response from the rental company. We are extremely disappointed with their service. If you're planning to travel to non-EU countries, avoid this rental company at all costs!
The counter staff in Venice were very busy when we went to pick up our vehicle but they worked quickly to look after everybody as fast as possible.
The only thing I thought could be improved would be signage directing people to the proper area to fill out the appropriate forms.
About QEEQ:10.0/10
Everything at Easyrentcars worked flawlessly.
We had no issues during the entire rental process.
I did contact their customer service right after I booked to confirm we should expect no additional charges when picking up the vehicle. They promptly replied to me query and correctly told us what to expect.
“Car was perfect, counter staff ignorant and pushy - total satisfaction 6/10. Will use again.”
About Alamo:6.3/10
Counter staff were horrendous. We had planned on adding a driver and potentially taking out extra insurance. The counter staff scoffed at us when she found out we ordered a panda. "good luck" was the response when she saw the buggy and intimated it would never fit. She also used the words "up sell" constantly without giving any insight into what we were getting in the up sell, just that we had to have it in order to get xxx. I work in tech sales and I would never ever tell a client "oh in order to get xxx you need to buy an upsell" invest in a consultative sales team. If the staff had of said something like "we can't offer xxx on the base package unfortunately, but we can upgrade you for £xx and you will be able to get what you want plus all these other benefits" the experience would have been far better.
About QEEQ:8.0/10
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