After entering the store, I scanned the code to get a number. The process was fairly quick. Took some time to find the car, but later a staff member helped locate it.
When there are many customers, the efficiency is very low. They openly downgrade the car claiming that the booked car is not available, otherwise you have to wait endlessly. This is my first experience of downgrading instead of upgrading. Moreover, during our language barrier, they secretly charged over 300 euros for insurance on the order, which is quite unacceptable.
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