Thrifty LOS ANGELES INTL AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Catherine Connor

United States

Reviewed: Tue, Nov 12, 2024

About Thrifty: 6.0 /10

This experience was very frustrating! 1. I specifically requested the same model as last year, as I rented a Corolla from this company before. However, they insisted on giving me a Kia instead. 2. Last year, there were no upselling attempts, but this time they sneakily added a roadside assistance service during our conversation and charged me an extra $60+. I only noticed it because I got a notification from my credit card's WeChat service. When I told them I already bought full insurance, they said this service was unrelated to the insurance and that the charge was non-refundable since it had already been processed. Seriously... 3. The car they gave me kept showing a low tire pressure warning for the front left tire. I called someone to check, and they said it was only slightly lower than the other tires and that the warning would go away after driving. But throughout the entire six-day rental period, the alert never disappeared. While it wasn’t a slow leak—it was just 0.5 psi lower than the other tires—it made me constantly anxious during my trip. I travel to the U.S. 2-3 times a year and rent a car every time, but this was the worst experience I've had so far. I don’t think I’ll choose Thrifty again in the future.

About QEEQ: 8.0 /10