Do not have any wishful thinking about this company; there is mandatory consumption. Video evidence is available, but what's terrifying is that the staff stated that even if you complain, it won't matter—they don't care about Chinese customers. If you really need to rent a car, avoid renting at the airport; go to the hotel area instead. The airport is full of traps, with no exceptions.
“Very Negative Experience with MAS - significant and aggressive upselling”
About MEX:4.0/10
Significant and aggressive 'upselling' from the local staff team. The lady said I could not take the car unless I increased my 3rd party liability insurance. We were asked to pay another £300, on an initial booking of £106! Only from speaking separately with Sixt did I get the truth. It took over 2 hours to resolve and get the car. We actually had 37,500 USD of 3rd party insurance, which is the legal minimum, so we ended up taking the car.
About QEEQ:8.0/10
Tries to help resolve the issue, and followed up regularly. They were really good.
The car rental process at Cancun Airport is quite efficient, and the service is very enthusiastic. There were no unnecessary upsells or difficulties. I think the main reason is the high traffic here, they neither have time nor need to make money by being difficult. Additionally, all the rental companies are lined up together, so the competition is fierce. If they have a bad attitude, they'll lose.
They tried to sell me insurance and asked for a tip. When I refused, they made me wait. In the end, they charged us extra for a spare tire. It's ridiculous. The rental order was for 658 but the actual charge was 800 plus an additional 250 dollars. In total, it cost us 2550 RMB. Hope they go out of business.
“Wonderful price and no pushy agents when arriving!”
About MEX:10.0/10
Price was amazing and the staff were wonderful. Not pushy when it came to the extras, which is really great!
About QEEQ:10.0/10
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