I couldn't pick up the car because my driver's license was stolen in Italy, and they wouldn't accept the digital license or the translation provided by Zuzuche. Ended up spending money for nothing, such a tragedy...
Overall service was great. The car was upgraded for free to an Audi A4, which has powerful performance. The only downside was that, on the way back, the car displayed a low oil warning. We had to find a place to refill it, which almost delayed the rest of our trip.
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