When we returned the car, there happened to be a staff member patrolling the parking lot. They took the keys and said everything was okay, so we left. Important note: there was no joint inspection of the car! Two days later, we received an email notification of car damage and a hefty bill!
I booked because it included zero deductible collision and theft insurance, but at the car rental location, they insisted there was no such coverage. Even with the voucher from Zuzuche, the staff couldn't read Chinese and stubbornly insisted there wasn't zero deductible coverage. At the time, Zuzuche couldn't provide immediate help to solve the issue, so I felt scammed (either rent a car without insurance or pay extra for it).
The management is considerate and fully trustworthy. The car was clean and tidy when picked up. Returning the car was at 5 AM; we just parked at Christchurch Airport (Hertz parking area) and left the keys at the unattended Hertz counter. It felt great to be trusted.
Dealing with Hertz was very easy; just filled out a few forms and got the keys to pick up the car myself. There was no inspection. However, the car given to me wasn't great, it had over 50,000 kilometers on it, which is quite old for a rental car. The engine wasn't very powerful, and the air conditioning barely worked. I rented it for 16 days, mostly driving on mountain roads, and was constantly worried if it would hold up. Thankfully, there were no major problems. I rented cars three times in Australia and New Zealand, and this was the longest rental period, but the car was the oldest. The other two cars had only done a little over 1,000 kilometers and were in much better condition. Hertz is a big company; their cars should be better maintained. Returning the car was even easier; I just found the office, handed over the keys, and that was it. No inspection needed, probably because I had full insurance.
Car was in good condition and ran excellently.
Easy to pickup and drop off.
Staff member was friedly. Gave correct instructions to return it after hours.
About QEEQ:10.0/10
Car needed by Christch Hertz while it was in Queenstown. It suited us as we were to catch an international flight from Christchurch but were in Queenstown.
So only $2 (NZ) had to pay.
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