The car assigned to me had only 50,000 kilometers on it, but the roof was full of dents, there were scratches all around, and the bottom corner of the right front door was damaged. Of course, these damages did not affect driving. What truly impacted the drive was that a tire got punctured and leaked air during the trip. This car didn’t have a spare tire, and using tire sealant and inflating it didn’t work, so I had to find a repair shop. They refused to patch it and only replaced it with a used tire at my own expense to get me back to the rental location. However, the rental company wasn’t satisfied with the replacement tire and charged me for a new one. Both charges are currently being processed through insurance claims, and I hope it gets resolved smoothly.
1. The instructions from the rental platform about airport pick-up were unclear (after arrival, go upstairs to the departure hall, exit through the leftmost door, and wait at the parking spots with yellow diagonal lines while contacting them, look for a yellow minibus with a noticeable Centauro sign);
2. After contacting them, we waited for over an hour.
“Good booking experience, low average rental car agency experience”
About Centauro:7.7/10
We booked a Fiat 500 and received a Ford Fiesta which had a really high consumption of gasoline.
To pick up the car, we had to wait outside of the Airport, which we found after like 15 minutes. But after that we had to wait 50 minutes until the transfer shuttle arrived. The driver was so kind to let us put the luggage inside the bus;) No help needed, thank you!
With that in mind we ordered a mytaxi after our trip at the drop off location. Because we just saw the shuttle leave and did not wanted to wait anymore. We recommend using uber or mytaxi instead of the untrustworthy shuttle from Centauro. It cost us around 15 EUR.
Additionaly we got the car 3/4 fully loaded with gas. I insited to get it full to full as we booked it through the app but the lady at the desk did not want to move a finger. So we had to bring it back 3/4 full.
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