The overall service was quite average. There was a long line for picking up the car, but the staff couldn't process it quickly. After reaching the pickup point, I waited for more than half an hour. Finally got the car, drove to the hotel, and the next day brought three suitcases to the nearby exhibition center. As shown in the photo, the car stalled in the middle of the road on the only main lane. There was no emergency triangle. I had to manually direct traffic for an hour and a half. Called for repairs, local staff confirmed the location which took half an hour as they were not familiar with the process. After losing my temper, they finally added me on WeChat. Even after half an hour, there was no response. I had to arrange the repair myself. They called back midway, providing repair service in English late at night. After approximately one hour, the repair team finally arrived. They jump-started the car with a battery, but the engine fault warning appeared. I immediately drove the car back to return it. The reception staff assured me they wouldn't hold me responsible. I sarcastically thanked them. Despite returning the car early, they still charged the full amount. No apology was given. It was a truly miserable experience.
Waited in line for over two hours when they made an announcement that they didn't have any more cars!
Very frustrating. We were lucky that we had a friend who could pick us up but others were well and truly stuck. We had to go back to the airport the next day and waited in line for an hour and a half and finally got a car.
About QEEQ:10.0/10
I called qeeq during this process and they were helpful and it was reassuring that they tried their best to help me. The young lady said she would call me back with info and she did indeed.
I booked a Ford but got a Kia instead. The car's battery was dead and we couldn't start the car, waiting in the rest area for nearly two hours for assistance. When the rescue arrived, they neither fixed nor replaced the car, just jump-started it and told us to call for help again if it wouldn't start. We had to avoid turning off the engine or seek help from others (otherwise we'd waste too much time). When we tried to change the return location, we were wrongly informed that we could return the car before 19:00. We arrived at 18:10, only to find out the return place closed at 18:00. Unable to return the car and with a dead battery, the rental company rudely demanded we return it to the airport, some 30 miles away. At the airport, the rental company was indifferent. This rental company does not acknowledge the all-inclusive price from the booking platform; I've booked three times and was charged extra each time. Showing them the booking confirmation didn't help; they claimed it was an issue between us and the booking platform.
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