The drop off location is not clear i toke long time and way to find it! No clear sign..

I purchased full insurance, but Hertz added another full insurance. I didn't notice and was charged over 200 euros extra for overlapping insurance. I suspect Zuzuche of fraud! Everyone, avoid renting from this scam company. I will be gathering evidence to sue them.

The car was excellent as I paid for an upgrade. However, the service was very poor, and the staff at Hertz were rude and unreasonable. I do not recommend using Hertz.

Good.

When we requested a driver change, they said it was not possible and instead suggested adding a driver. They didn't inform us that adding a driver would incur a fee, nor did they have us sign any documents. Halfway through, we received a bank deduction SMS. Calling the store yielded no response, and even when we got to the store in Fussen, the staff couldn't reach the Frankfurt store via internal phone or email. Rent-A-Car tried to help us contact them throughout but to no avail. Finally, when we returned the car, we argued our case and they didn't charge us the fee. However, this made us anxious throughout the trip, affecting our travel experience.

The Frankfurt Airport rental office is easy to find, the rental process is simple, and the return procedure is convenient. Not bad.