Pas terrible...personnel pas très sympa...

Terrible car, suddenly showed DEF LOW one day, had to spend time fixing it, ruined the whole day's plan.

First of all, this was my worst car rental experience ever. I don't know if choosing Zuzuche or Europcar was the mistake. I arrived before 11:00 PM local time, but due to not knowing the time difference, I thought it was almost midnight. So I rushed to Europcar and told the lady there that I lost my luggage and would come back after filing a claim. She didn't kindly inform me that if I had completed the process then, I wouldn't need to pay a €55 fee. Furthermore, when I finally finished filing my claim, around 11:15 PM, Tenerife North Airport was completely deserted, and there was no one renting cars. I stood in the wrong line, and the elderly lady charged me €23.84 for a premium location fee. I was anxious to leave and frustrated about my lost luggage, so I didn't check the details carefully and signed. I could put up with all of this, but then, when I got back, I was charged an additional €24 for reasons unknown. The pre-authorization was clearly €100, but they only reimbursed €76. This is unacceptable. Even in China, such a scam company wouldn't exist. Hence, I give the partner company an extremely low rating. Oh, by the way, other companies have 24-hour service and are half the price on other websites. So, forget about domestic apps; it's disappointing.

Great little car. Counter staff friendly and helpful. They did try to sell us extra insurance which we didn't need as had our own and also try to sell break down insurance, which I really do think should be included in the rental rates, but you don't have to buy it and given you are renting fairly new cars anyway we took the chance and did not pay extra for this. Other than this a great all round service.

Used Easyrentcars.com on several occasions to book our car hire. The website provides an excellent selection of car rental providers and selection criteria (such as on airport, full to full fuel etc.) options are easy to select to get a quick list of exactly what you want. Highly recommend using them.

car exterior badly scratched and worried bearings may have gone but overall happy

did not realise part of europcar

Staff at Europcar in Roquetas superb particularly when a problem occurred with first car - changed without hassle