After two hours of driving, a tire burst occurred. It was discovered that the tire had been previously patched with a mushroom plug and was now completely unusable. Roadside assistance was requested, but communication efficiency was extremely poor, and the attitude was bad. Both the rental company and rescue phone lines had only Italian-language voicemail, forcing me to guess by pressing 1 or 2 to reach customer service. With additional help from the rental platform, it took about four hours for the rental company to dispatch a tow truck to remove the car from the road. Since the repair shop contracted by the rental company was closed on Sunday, even though a third-party rescue company was capable of immediately fixing the tire, the rental company insisted the repair be done at their designated shop on Monday due to the insurance not being purchased from their shop. This caused nearly 24 hours of delay, greatly impacting the overall trip and incurring extra expenses for lodging and taxis. Despite the tire having suffered damage at least twice with a large hole, the rental company opted to patch the tire instead of replacing it. The safety of the vehicle under such conditions is highly questionable.
The car rental deposit was 800 euros, and it hasn't been refunded even after a month. The insurance cost is twice the car's price.
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