Very satisfied. The car provided was the same model as the one I reserved, extremely pleased. No hidden charges. Customer service suggested insurance during rental but did not force me to buy it.
The rental company added insurance fees without our consent during the pickup process. Even after informing them that we didn’t need it, they took advantage of our limited language skills and still added the insurance. They didn’t communicate the type of insurance they were adding, leading to unnecessary extra expenses. Totally untrustworthy!
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