The car pickup was not okay. The female staff had a bad attitude, and they gave us a broken car that was not of the same grade. We had to argue a lot before getting a replacement.
Very dissatisfied. First, they upgraded the car without permission and didn’t mention additional costs. Second, they claimed the fuel tank was full when it wasn't. Third, the car had scratches but they said it was new. Fourth, nobody accompanied me for the car inspection; I had to check for issues myself and communicate them. Very inefficient.
A pesar de que la tendencia en Europa para autos automáticos es que son más caros que los autos manuales, el precio fue adecuado en comparación con otras agencias.
“The car had a large amount of damage prior to picking it up, only two areas were noted on the form.”
About Budget:5.7/10
Car was changed to Fiat 500, no issues with that. Paid for both my wife and myself to drive car, insurance docs backed this up, Budget refused to sanction my wife driving as they claimed we hadn't both hired the car. Will not use this company again, as any questions were met with "unable to help" and apparent language difficulties, although demanding extra payments were easily said.
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I rent vehicles pretty often. After this experience I do not think I will ever use budget ever again
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