I have always rented from Alamo in the past, and it has been a delightful experience, feeling very lucky every time I pick up a car. AVIS, however, was the complete opposite! Early in the morning, they didn't say a word, refused to let me inspect the car beforehand, and a rude Hispanic worker parked the car slanted on the street. Usually, the reaction is 'drive away quickly, or it might get hit by passing cars!' No need to look closely; the rear bumper of the white car clearly shows it has been rear-ended, with a black mark about 1 meter long! The left-side stainless steel trim was hanging loose! It seemed like it would fall off with any acceleration! The worker rudely said, 'No photos allowed!' I then filed a complaint with the car rental service. The quirky girl from the rental service immediately said, 'Let me talk to the rental company staff!' So I put my phone on speaker and handed it to the Black staff member. I swear, the rental service girl stuttered for a few minutes! I swear, she couldn't complete a single word, and no one could understand a thing she said! I was so embarrassed for her! I wanted to vanish! I held back my anger and asked for someone else to take the call. Meanwhile, my son requested a car change, but the Black staff member said that the large car we booked had only this damaged one! Later, another Black woman, seemingly a supervisor, said she would upgrade us to a small SUV. It turned out to be a small Mitsubishi, with a dent in the rear left door, but it was much better than the previous car! And it was drivable! To save time, we decided to take it! The old Mitsubishi SUV! So much to complain about! As soon as we got in, there was a terrible smell! It took days to air out! The cup holders and all plastic parts inside the car were filthy, wiping with a dry tissue revealed black dirt! Disgusting! Pickup location: New York, History Museum. What a terrible rental place!
The staff said that since I had been in the U.S. for over six months, I was not eligible for the prepaid discount. They issued a new order on the spot, costing an extra $40! The service attitude was very unfriendly. Despite a long line of customers behind me, she slowly explained that I couldn't get the discount package.
We booked a seven-seater and specifically mentioned that we needed it for a baby. However, we were given a Toyota Highlander with an extremely cramped third row, and almost no trunk space. With six adults and a baby seat, it was very uncomfortable. The experience was not good.
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