Excellent service

Simple and fast

The staff's attitude was extremely poor during car rental. They didn't have the model we initially reserved and didn't explain why, just provided a so-called equivalent model. When we tried to discuss changing the model with the staff, they were very rude and even made discriminatory remarks.

Issues about the e-pass rental fees and toll fees need to be clearly stated on the platform. Every time, I end up getting tricked. This time, I didn't dare to get an e-pass because I was worried about high rental fees. Unexpectedly, it's all cashless tolls. We passed through about two toll stations on the first day, and later the bill came to $52.25.

The car speed was very quick. Upon arrival, you just hand over the keys to the staff. The explanation of insurance and toll passes took a bit of time, but there was no hard sell. Overall, the process was quick and the staff were courteous.

Very unfriendly service, all staff have a bad attitude, and they just keep asking for extra charges to make more money. They wouldn't give the car if you arrive before the scheduled time, and they charge an extra $60 for returning the car not even 30 minutes late, which is more than a day's rental. The worst part is the terrible attitude, especially from the Black staff who could be very rude. The worst car rental experience ever. Never rent from this company again, never rent from this company again, never rent from this company again.