Nice and easy

Excellent

At handover, it was 11 pm and no one reminded us to check the car properly. When returning the car, they mentioned wheel scratches, with the front wheel having a scuff and a scratch on the rear wheel. The front wheel had hit a curb but the rear wheel seemed to have old scratches that we could feel by touch. They claimed it wasn’t covered by insurance due to the low amount, so we had no choice but to leave.

Arrived at pick-up to find that booking had been cancelled without notification and no cars available. Directed to an alternate pick-up an hour away where only available car was more expensive

The car had gps and black box was not informed of this so was a little disappointed that I could only move at 70 miles an hour on the motorway overtaking lorries was a nightmare and middle lane hoggers

It was overall a good experience, although it would have been helpful to have an introduction to the controls etc.

Getting through to the call centre is a nightmare. Being greeted with a request to email my query was not helpful or welcoming. My query was dealt with adequately.