The car was brand new with less than 2500 kilometers. There are many locations, and there's no fee for returning the car in a different area within Tokyo.
Absolutely highly recommended. Before renting, I didn't know that small cars cannot use the pass for certain roads. The staff calculated the cost difference between upgrading to a medium-sized car that can use the pass and continuing with the small car, including the toll fees for highways. They also clearly explained the additional costs of upgrading to a medium-sized car, allowing me to make an informed choice. The entire process took only ten minutes. The staff was very familiar and efficient with the rental process. If I rent a car again in the future, I will definitely use this service.
The drop off was a nightmare. We keyed in the map code as instructed and was lead to a point where we cannot find the drop off point. Asking people around us didn't help. The number given is not contactable. Had to call the airport branch and was asked to call the customer service number, and was then informed that we have to key in the phone number(which was different) into the gps. They then explain that we have to drive down to the basement, which was not obvious. Better provided information from the start would have helped.
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