Stressful experience trying to organise airport pickup to easirent site. Spent a total of 2 hours after flight landed to collect car. All attempts to get through customer service at Aberdeen easirent failed. I felt insurance was being forced upon me. Long story short, I will not be using easirent ever again. Awful start to our short break.
Everything went fine with hire but of course there just had to be someone trying to wheedle extra cash out of us on return by claiming we were responsible for non-existent or microscopic chips or other drivers’ damage! So very predictable but unfair and totally negates previous good customer service....
“Good value for money excellent, friendly and hassle free service”
About Easirent:9.3/10
The car met our expectations. The service at Aberdeen Airport was very friendly, helpful and efficient. The car drop off was very smooth and a fast lift to the airport terminal.
Was not allowed to pick up the car as they would not accept my husband’s credit card, the one that paid for the car, for the deposit. I, the driver, do not have my own credit card. We had to go back to the airport and spend £103 for another car through Europcar.
Like: I liked the car Dislike: Rather short on staff at Aberdeen airport. I usually have to wait as there is only one member of staff for several customers
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Customer Service
very stressful experience, wouldn't recommend
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View more >Dislike: Rather short on staff at Aberdeen airport. I usually have to wait as there is only one member of staff for several customers